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General Customer Service
Receiving Your Order
Return/Exchange Policy
Technical Assistance
Sales Tax Policy
General Shipping Information
Shipping Charges
Warranties
 
Contact Us
Main Number: 1-972-820-6450
Fax: 469-541-0305
For Tech Support Email: contact@ibuttonlock.com
   
Uaccess, LLC.
P.O. Box 250128
Plano, TX 75025-0128, USA
 For product info, marketing and other questions or concerns email: mail@uaccess-llc.com
   
General Customer Service
Please email or phone us with any concern.
   
Receiving Your Order

Please follow these guidelines:

1. Upon receipt of your new merchandise, please inspect carefully as to the contents and condition. All claims for damaged or missing items MUST be reported to US within five (5) business days upon receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
2. Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT throw away any material included with the package until you are absolutely certain the product has not been damaged. We cannot accept merchandise for return with incomplete, damaged or missing collateral material.
3. Maintain your Invoice. Read all instruction manuals BEFORE testing your equipment.
4. We accepts neither responsibility nor liability for any consequential or incidental damages resulting from the installation or operation of any merchandise purchased from us.
   
Return / Exchange Policy

NO RETURNS WILL BE ACCEPTED WITHOUT RMA # (Return Merchandise Authorization Number)
You can return or exchange, excluding any shipping and handling charge, within a period of thirty (30) days for lock merchandise and fourteen (14) days for accessories, if you are not satisfied with the products. If defective, items may be exchanged for the same model only. Special Order items are not returnable. We will not accept any returns or exchanges on Batteries, Memory Chips, User Keys or any other consumable products.

Basically we do not take ADVANCE SHIP or CROSS SHIP unless otherwise approved by authorization within 1 year of purchase.

Prior to returning any item, YOU MUST call Customer Service for pre-approval RMA number. All merchandise purchased from us is sold in its original factory packaging with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us with freight prepaid. We do not responsible for lost or damaged packages.

Attach a copy of original invoice with freight pre-paid for Warranty / RMA service.

If any of the above conditions are not met, we reserve the right to either refuse the return or to charge a restocking fee for not less then 15%.

 
Technical Assistance Hotline:  972-492-0752
As part of our continuing commitment to all our customers, our technically proficient sales associates can guide you in determining what products best solve your situations. With their combined experience, we're confident that our Tech-Associates have the background and talent to help you narrow your choices to the precise items that best suit your particular requirement.
 
Sales Tax Policy
Total charges for any order will include the item(s) you specify plus shipping/handling. If the order is shipped within Texas, the law requires that local sales tax(8.25%) be added to the order total including the amount of the shipping charge. If you have resale or tax exempt status, please send certificate to us prior to the order.
No tax applied to orders shipped out of the state of Texas.
 
General Shipping Information

Our standard shipping method within the continental USA, except Alaska, Hawaii, and Puerto Rico, is UPS ground - Approx. 3-5 Business days delivery from shipping date.

Other options include Federal Express, USPS, DHL, per customer's request.
For International customers, we can ship via Air Parcel Post, or International Federal Express, UPS, DHL depending on the weight, value, and destination of your merchandise. Please note that  we are not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when merchandise reaches the port of entry. Please consult your local government import office with any questions.

 
Shipping Charges
We will usually advise the shipping charges before we ship any product.
 
Warranties
Most items sold by us are covered by a manufacturer's one year parts warranty (Labor is not included).
 
WARRANTY DOES NOT INCLUDE LABOR, TRAVEL CHARGES, OR ANY OTHER COSTS INCURRED FOR REPAIR, REMOVAL, INSTALLATION, SERVICING, DIAGNOSING OR HANDLING OF EITHER DEFECTIVE PARTS OR REPLACEMENT PARTS
 
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