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| Contact Us |
Phone: 1-877-254-7303
Main
Number: 1-972-248-7300
Fax: 972-767-4256 |
iButtonlock.com Shipping Address:
3208 Skylane
Drive
Carrollton, TX 75006, USA |
| Email: contact@ibuttonlock.com |
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| General Customer Service |
| Please email or phone us with any
concern. |
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| Receiving Your Order |
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Please follow these guidelines:
| 1. |
Upon receipt of your new merchandise,
please inspect carefully as to the contents and
condition. All claims for damaged or missing items MUST
be reported to US within five (5) business days upon
receipt of merchandise. In the event your package
arrives damaged, it is the responsibility of the
customer to contact the carrier to inspect the package
to assure full refund/replacement. All packaging MUST be
retained until the problem has been resolved. |
| 2. |
Carefully unpack and inspect all merchandise. Please
DO NOT damage the manufacturer's packaging. DO NOT throw
away any material included with the package until you
are absolutely certain the product has not been damaged.
We cannot accept merchandise for return with incomplete,
damaged or missing collateral material. |
| 3. |
Maintain your Invoice. Read all instruction manuals
BEFORE testing your equipment. |
| 4. |
We accepts neither responsibility nor liability for any
consequential or incidental damages resulting from the
installation or operation of any merchandise purchased
from us. | |
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| Return / Exchange Policy |
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NO RETURNS WILL BE ACCEPTED WITHOUT RMA # (Return
Merchandise Authorization Number)
You can return or exchange, excluding any shipping and handling
charge, within a period of thirty (30) days for lock merchandise
and fourteen (14) days for accessories, if you are not satisfied
with the products. If defective, items may be exchanged for the
same model only. Special Order items are not returnable. We will
not accept any returns or exchanges on Batteries, Memory Chips,
User Keys or any other consumable products.
Basically we do not take ADVANCE SHIP or
CROSS SHIP unless otherwise approved by authorization
within 1 year of purchase.
Prior to returning any item, YOU MUST call Customer Service
for pre-approval RMA number. All merchandise purchased
from us is sold in its original factory packaging with all
contents as supplied to us by the manufacturer. Items can be
returned only if in original packaging, same new condition as
sold with literature/instructions. Place the manufacturer's
box into a shipping box. Please do not put any stickers or
labels on the original manufacturer's packaging. Please ship
the items back to us with freight prepaid. We do not
responsible for lost or damaged packages.
Attach a copy of original invoice with freight pre-paid
for Warranty / RMA service.
If any of the above conditions are not met, we reserves
the right to either refuse the return or to charge a restocking
fee for not less then 15%. |
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| Technical Assistance Hotline:
877-254-7303
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| As part of our continuing commitment to all our
customers, our technically proficient sales associates can
guide you in determining what products best solve your
situations. With their combined experience, we're confident
that our Tech-Associates have the background and talent to
help you narrow your choices to the precise items that best
suit your particular requirement. |
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| Sales Tax Policy |
Total charges for any order will include the
item(s) you specify plus shipping/handling. If the order is
shipped within Texas, the law requires that local sales
tax(8.25%) be added to the order total including the amount of
the shipping charge. If you have resale or tax exempt status,
please send certificate to us prior to the order.
No tax
applied to orders shipped out of the state of Texas. |
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| General Shipping Information |
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Our standard shipping method within the continental USA,
except Alaska, Hawaii, and Puerto Rico, is UPS ground -
Approx. 3-5 Business days delivery from shipping date.
Other options include Federal Express, USPS, DHL, per
customer's request.
For International customers, we can
ship via Air Parcel Post, or International Federal Express,
UPS, DHL depending on the weight, value, and destination of
your merchandise. Please note that we are not responsible for
and can offer no specific advice on import fees, duty, Customs
or taxes that you may be charged when merchandise reaches the
port of entry. Please consult your local government import
office with any questions. |
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| Shipping Charges |
| We will usually advise the shipping charges
before we ship any product. |
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| Warranties |
| Most items sold by us are covered by a
manufacturer's one year parts warranty (Labor is not
included). |
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| WARRANTY DOES NOT INCLUDE LABOR, TRAVEL CHARGES,
OR ANY OTHER COSTS INCURRED FOR REPAIR, REMOVAL, INSTALLATION,
SERVICING, DIAGNOSING OR HANDLING OF EITHER DEFECTIVE PARTS
OR REPLACEMENT PARTS |
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Warranty Registration Form |
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